Have any questions about our coffee? We’ve got answers! If you have a question that isn’t answered here, or if you would like more information than is provided, please contact us and we’ll be happy to assist you.
Frequently Asked Questions
IS YOUR COFFEE ORGANIC?
Gaining organic certification at the farm level is near impossible for an individual farm, and it’s difficult for cooperatives without significant funding. Naturally, there are a good deal of obstacles an entire cooperative would need to overcome before gaining certification. Because of this, a lot of farms do not seek out organic certification. Some cooperatives do, because there is a large portion of the market that’s interested only in organic, but again companies like ours aren’t extremely interested in this.
Good coffee comes from both organic and non-organic farms alike. In addition to all of this, it’s important to remember that farms can be operating basically organic without having the official certification. We all have to remember that most coffee farmers may only farm a couple acres of land, if not less. Because of this, it does not make sense for the average farmer to ultimately become concerned with being “organic.” At a certain point it may make sense for a larger estate farm or an entire cooperative to seek out certification, but this is the exception to the rule, not the standard.
Simplified, we only work with growers who are in quality coffee for the long haul, and those farmers must care for their land in order to provide for their families long-term. We want you to have the best selection possible, not just from the farmers or large corporations who can afford to pay for the certifications. So, if you're looking for quality comparable to an organic coffee, we believe that any of the coffees offered on our site would meet your standards.
ARE YOU HIRING?
When job positions open up, we will be sure to announce them via social media, email, and through a posting on our website. If you’d rather not wait, you can join the Generous Team by checking out our Ambassador page!
DOES YOUR COFFEE HAVE SUGAR IN IT?
There are no carbs nor sugar in our coffee! When you see the flavors like caramel, brown sugar, or cherries listed - those are simply tasting notes that are used across the board in the coffee world by those who cup coffee. There isn't literal sugar or caramel added to our coffees. A standard cup of black coffee is 5 calories a cup, which is where ours runs too.
WHAT IS YOUR DECAF PROCESS?
We use Sugarcane Decaffeination for the decaf process! This method can also be referred to as the solvent method, or ethyl acetate method. In short, this method uses molasses which is distilled from sugarcane as a solvent. They ferment the molasses to create alcohol.
First the beans are soaked in water and steamed to swell the beans, basically opening up the bean's pores to the process. They then go through an ethyl acetate wash where the solvent grabs onto the caffeine. It is then soaked and steamed again to remove the caffeine and solvent, leaving the regular bean behind! It's an extremely safe and delicious way to make decaf, and it's most common in Colombia where they have sugarcane in abundance. The opening of the bean's pores explain why they look oily, because the oils can more easily move toward the bean's surface even at lighter roast levels!
DO YOU SHIP INTERNATIONALLY?
Currently, we only ship domestically. As soon as we can ship internationally, we will make a big announcement!
HOW DO I ACCESS WHOLESALE?
Head to the wholesale page under "shop" and fill out the contact form to tell us a little bit about what you are looking for. Buying wholesale doesn’t only apply to retailers who want to stock their shelves with Generous Coffee. You can buy wholesale for church events, PTA meetings, professional development, annual fundraising events, catering services, and more. Check out our Wholesale Ideas page!
HOW DO WE DECIDE WHO WE WILL DONATE TO?
We partner with nonprofits and causes that are intentional, honest, pure, effective, sustainable, accountable, and generous in their own mission. We stay within our lanes and make sure that all those we partner with and donate to are responsibly fighting injustices in sustainable ways. Right now we are committed to partnerships that our Generous Ambassadors have direct relations with!
WHAT IS YOUR GOAL FOR EACH PARTNERSHIP WITH CAUSES AND NONPROFITS?
Our goal is to support the operational side of the nonprofits we partner with, so that 100% of their individual donor dollars can go directly to their own mission. We do this by partnering with nonprofits who are vetted and analyzed by our team to make sure their organization is using the funds in the most responsible ways.
WILL YOU DO K-CUPS?
In order to stay environmentally friendly and keep our coffee as fresh as possible, we will not be selling K-Cups. You can easily put our grounds into a refillable K-Cup, or try one of our Steeped Packs for an on-the-go alternative.
HOW CAN I SUBSCRIBE?
Once logged into your account on the site, head to the subscription page and choose which coffees and how often you want them delivered. You will go through the regular check out process.
Registering for a sustainable coffee subscription at Generous Coffee is not only a convenient way to ensure that your favorite blends will never run short in your home, but it’s a thoughtful gift idea for a loved one or colleague.
HOW CAN I CHANGE THE FEATURES IN MY SUBSCRIPTION?
Visit the Account page. Sign into your account with your email and password. From there you can manage your subscription by changing how often your coffee is delivered, when it is delivered, the amount of coffee delivered, or pause your shipment!
WHEN IS THE NEXT GENEROUS ADVENTURE?
CAN I USE A DISCOUNT ON A SUBSCRIPTION?
Discounts cannot be applied towards a subscription, since the subscription is already a discounted rate. However, if you have Purpose Points to redeem, you can email email@example.com to apply it towards your subscription!